Shop With Confidence Backed by Our Refund Policy

1. Refund Policy Overview

At Elycura, customer satisfaction remains our priority. If a product you receive does not meet expectations, you may request a refund according to the terms below. Our refund procedure is structured, transparent, and easy to follow so you understand each step clearly.

1.1 Refund Eligibility

• Items must be returned unused and in original condition, including accessories and packaging.
• Refund requests must be submitted within 30 days from confirmed delivery.
• Valid proof of purchase is required.
• Returns must include trackable shipping confirmation.

1.2 Non-Refundable Products

• Opened or used consumable items.
• Digital products, downloadable content, or electronic gift cards.
• Customized or personalized products made to order.
• Items clearly labeled as Final Sale.
• Damage caused by misuse, negligence, or improper handling.

1.3 Refund Processing Time

After receiving and inspecting the returned item, approved refunds are processed within 7-10 business days. Refunds are issued to the original payment method whenever possible, and confirmation is sent via email. Processing times may vary depending on your financial provider.

1.4 Shipping Charges & Fees

• Original shipping fees are non-refundable unless the issue resulted from our error.
• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
• Restocking fees may apply and will be disclosed before final approval.

2. Order Cancellations

Order cancellations depend on the processing stage. Requests must be submitted before fulfillment or shipment begins. Once dispatched, cancellation may no longer be available, though return options may apply after delivery.

2.1 Cancellation Conditions

• Requests must be submitted prior to processing or shipment.
• Personalized or custom-made items cannot be canceled once production has started.
• Orders already shipped are not eligible for cancellation.

2.2 How to Request a Cancellation

To submit a cancellation request, please contact us via our Contact Us page and provide your order number along with the email used at checkout. Our team will confirm eligibility and guide you through the next steps.

2.3 Cancellation Fees

• Orders already dispatched follow the standard return process.
• Return shipping charges may apply after shipment.

3. Exchanges

If you receive a damaged, defective, or incorrect item, we will work quickly to resolve the issue. Eligible cases may qualify for a replacement at no additional cost. Please notify us within 7 days of delivery and include clear photos along with your order number.

3.1 Exchange Conditions

• Products must be unused and returned in original packaging when required.
• Exchanges depend on stock availability or equivalent replacement.
• Prepaid return labels may be provided when the issue is confirmed as our responsibility.

4. Customer Assistance

For help with refunds, cancellations, or exchanges, our support team is available to assist you. Please include your order number and a brief explanation when contacting us through our Contact Us page for faster resolution.