Dependable Global Shipping From Dispatch to Arrival

At Elycura, every order is carefully prepared and shipped through reliable logistics partners. We prioritize secure packaging, transparent communication, and consistent delivery performance from the moment your package leaves our facility until it reaches your destination. This Shipping Policy outlines processing times, delivery estimates, tracking details, shipping costs, customs obligations, and essential delivery information.

1. Order Processing

Orders are verified, packed, and dispatched within three to five business days after payment confirmation.
This timeframe allows for order validation, quality inspection, and secure packaging.
A shipping confirmation email is sent once your parcel has been handed to the carrier.

• Processing takes place Monday through Friday, excluding public holidays.
• During high-demand periods, slight delays may occur with updates provided via email.
• Orders placed outside working hours are processed on the next business day.

2. Estimated Delivery Times

Delivery duration varies based on destination, carrier routing, selected service level, and local procedures.
The following timeframes serve as general guidance.

• Domestic delivery where available: Approximately five to seven business days after dispatch.
• International delivery: Approximately fourteen to twenty-one business days depending on destination and customs clearance.

Delivery timelines may be influenced by customs processing, weather conditions, or carrier network disruptions.
Tracking updates provide the most accurate shipment status.

3. Shipping Costs

Shipping charges are calculated at checkout based on destination, package dimensions, weight, and chosen delivery option.
All applicable fees are displayed before order confirmation.

• Free shipping promotions may be available for limited periods.
• Express or priority shipping options may be offered at an additional cost.
• Shipping fees are non-refundable once the order has been dispatched.

4. Tracking Information

Once shipped, a tracking number is sent to your checkout email so you can monitor delivery progress. You may also check updates through our Track Your Order page.

5. Customs & Import Charges

International shipments may be subject to customs duties, taxes, or local handling fees imposed by destination authorities.
These charges are not included in the product price or shipping cost paid to Elycura.

• Import duties and taxes are the responsibility of the recipient.
• Refused packages due to unpaid fees may be returned and refunded minus shipping expenses.
• Customs-related delays are beyond our control and may extend delivery times.

6. Lost or Damaged Parcels

After transfer to the courier, shipment handling is managed by the carrier network.
Although carrier operations are outside our direct control, Elycura will assist in resolving delivery concerns whenever possible.

• If tracking indicates delivery but the parcel cannot be located, please check nearby areas or contact the local courier.
• Missing shipments may require a carrier investigation or formal claim process.
• For damaged items, retain all packaging materials and contact us promptly with supporting photos.

7. Accurate Delivery Details

Please ensure your shipping address is complete and accurate during checkout.
Elycura is not responsible for delays or delivery issues resulting from incorrect address information.

• Contact us immediately if you need to correct your address before dispatch.
• Address modifications cannot be made once the parcel is in transit.

8. Returned Shipments

Packages returned due to refusal, failed delivery attempts, or address inaccuracies are managed as follows:

• Reshipment: Available after payment of additional shipping fees.
• Refund: Issued after deduction of original shipping and handling charges.

9. Shipping Support

If you require assistance regarding shipping status, tracking updates, or delivery concerns, our support team is available to help. Please reach out through our Contact Us page.